qulhu Privacy Policy

This page describes what we collect when you use qulhu and how we keep that data protected. We at qulhu collect personal information only to operate your account, process payments, verify your identity, and comply with applicable law. Our privacy commitments apply to all users accessing our live-dealer tables, sportsbook, slots, and other games from supported jurisdictions.

We understand that privacy is critical. Your account email, phone number, identity documents, and payment information are stored securely. We do not sell your data to third parties. We do not share your information except where necessary to process your transactions or where law requires us to do so. This policy explains exactly what we collect, how we use it, and what rights you have.

qulhu services are available only where local law permits. If you have questions about this privacy policy, contact us via the email or chat channels listed at the end of this document.

What Data We Collect on qulhu

When you create an account on qulhu, we collect your email address, phone number, and a password of your choosing. These are required to set up your account and send you notifications about draws, results, and account activity.

When you first attempt to withdraw funds from your qulhu account, we ask for identity verification. We collect a photo of your ID (KTP, passport, or national ID) and proof of your residential address (utility bill, bank statement, or government letter). These documents are required by anti-money-laundering (AML) laws and help us prevent fraud and account takeover.

We collect transaction history automatically. Every bet you place, every win or loss, and every withdrawal request is logged in your qulhu account. This history is stored in our database so you can review your account activity anytime.

How We Use Your Data on qulhu

We use your email and phone number to send you notifications—draw results, withdrawal confirmations, and security alerts. We use your identity documents to verify your account before your first withdrawal and to prevent fraud. We use your payment details to process deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers.

We use your transaction history to populate your account dashboard and to generate account statements. We also use anonymized, aggregated data (totals of bets, wins, and losses across all users) to understand platform usage and identify technical issues. This aggregated data does not identify you.

We may use your contact information to communicate important updates about qulhu—service maintenance, policy changes, or security notices. We do not use your data for marketing emails unless you explicitly opt in. We do not sell your data to advertisers or third-party marketers.

Third-Party Processors on qulhu

We use third-party payment processors to handle deposits and withdrawals. When you deposit via online payment, e-wallet, mobile banking, or local payment, those payment providers receive your transaction data directly. When you request a bank transfer to online payment, e-wallet, mobile banking, or local payment, your account details are sent to the payment processor to complete the transfer. We do not control how these third parties store or use your data—they have their own privacy policies.

We may also use third-party hosting providers to store our database and serve our website. These providers may sit outside your jurisdiction (outside Indonesia). We require them to follow data-protection standards similar to our own. We do not permit them to use your data for their own purposes.

Your Rights and Our Commitments on qulhu

You have the right to access your personal data held by qulhu. You can view your account information, transaction history, and identity documents in your account dashboard. If you want a complete copy of your data, contact our support team via email or live chat. We will provide it within standard response windows.

You have the right to correct inaccurate data. If your email, phone number, or address on file is incorrect, update it in your account settings or contact support. If your identity document information is wrong, contact support so we can re-verify your account.

You have the right to request deletion of your account and associated data, subject to legal requirements. We must retain identity documents and transaction records for AML compliance for a period after account closure. Other data may be deleted upon request. Contact support to request account deletion.

We at qulhu commit to protecting your privacy, handling your data securely, and being transparent about how we use it.

Cookies and Tracking on qulhu

Our qulhu website uses cookies to remember your login session and preferences. These are functional cookies—they help the website work properly and keep you logged in. We do not use tracking cookies to follow your behavior across other websites.

Your browser may be set to accept or reject cookies. If you disable cookies, some qulhu features (like staying logged in) may not work correctly. You can clear cookies from your browser settings anytime.

Data Security on qulhu

We use industry-standard encryption (HTTPS) to protect data in transit from your device to our servers. Your account password is hashed—we do not store your actual password, only a one-way encrypted version. If you forget your password, you can reset it using your email address.

Our servers are protected by firewalls and access controls. Only authorized staff can access your personal data, and only to process your requests or comply with law. We do not provide your data to qulhu employees casually—access is logged and monitored.

We cannot guarantee absolute security. No system is immune to attack. If we detect a data breach, we will notify affected users as soon as we identify the issue. We also comply with any legal obligation to report breaches to authorities.

Contact Us About Privacy

If you have questions about this privacy policy, your rights, or how we handle your data, contact qulhu support:

• Email: [email protected]
• Live chat: Available during business hours via your qulhu account dashboard
• Mailing address: Requests for account deletion or data access can be submitted via email with your account email and a clear description of your request

We respond to privacy requests during standard business hours. Response times are typical within 24–48 hours during business days. During holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi, response times may extend due to reduced staffing.

This privacy policy is effective as of the date of last update and applies to all qulhu users. We may update this policy to reflect changes in our data practices or applicable law. We will notify you of material changes by email or via your account. Your continued use of qulhu after an update constitutes acceptance of the new policy. If you do not accept a change, you may close your account.